Shipping policy
Shipping Policy
Last Updated: May 2026
At Nova Cart AI, we are committed to delivering your gadgets, smart accessories, home tech products, wireless devices, and trending products safely and efficiently.
Order Processing Time
Orders are typically processed within 1–3 business days after payment confirmation.
Processing times may vary during:
• High-demand periods
• Promotional campaigns
• Public holidays
• Supplier processing periods
Customers will receive updates where applicable.
Shipping & Delivery Time
Estimated delivery times depend on product availability, supplier processing, and destination.
South Africa:
Estimated delivery: 7–15 business days
International Orders:
Estimated delivery: 7–20 business days
Delivery times are estimates only and may vary depending on courier operations and customs procedures.
Some orders may arrive earlier, while others may take slightly longer.
Order Tracking
Where tracking is available, customers will receive a tracking number via email after dispatch.
Please allow up to 3 business days for tracking updates to reflect.
Shipping Costs
Shipping costs are calculated during checkout where applicable.
Nova Cart AI may occasionally offer:
• Free shipping promotions
• Discounted shipping campaigns
• Special delivery offers
Free shipping thresholds may apply.
Shipping Delays
Nova Cart AI is not responsible for delays caused by:
• Customs clearance processes
• Courier disruptions
• Weather conditions
• Public holidays
• Supplier delays
• Events outside our control
We appreciate your patience and understanding.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information during checkout.
Nova Cart AI is not responsible for orders delivered to incorrectly entered addresses.
Additional shipping costs caused by incorrect information may be charged to the customer.
Lost or Damaged Packages
If your order arrives damaged or appears lost in transit, contact us immediately:
Email: novacartai@outlook.com
Please include:
• Order number
• Tracking number
• Photos (if applicable)
• Description of the issue
We will work with the courier and supplier to resolve the matter as quickly as possible.
Contact Us
Nova Cart AI Support
Email: novacartai@outlook.com
Website: novacartai.com
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