Refund policy
Return & Refund Policy
At Nova Cart, customer satisfaction is important to us. If you are not fully satisfied with your purchase, we’re here to help.
Returns
We offer a 30-day return policy, meaning you have 30 days after receiving your item to request a return.
To qualify for a return: The item must be unused and in the same condition you received it Items must be in their original packaging Proof of purchase or receipt is required To start a return, please contact us at:
novacartai@outlook.com
Please do not send items back without contacting us first, as unauthorized returns may not be accepted.
Once your return request is approved, we will provide instructions on how and where to send your package.
Damaged, Defective, or Incorrect Items
Please inspect your order immediately after receiving it.
If your item is damaged, defective, or incorrect, contact us within 48 hours of delivery at:
Include your order number, photos of the item, and a brief explanation of the issue.
Non-Returnable Items
Certain items cannot be returned, including: Personal care products Hygiene-related items Customized or personalized products Gift cards Clearance or sale items Used products not in original condition Exchanges We currently do not offer direct exchanges.
If you would like a different item, please request a return for the original product and place a new order once the return is approved.
Refunds
Once your returned item is received and inspected, we will notify you whether your refund has been approved.
If approved: Refunds will be processed back to your original payment method Typically within 5–10 business days depending on your bank or payment provider If more than 15 business days have passed since your refund approval,
contact:
European Union 14-Day Cooling-Off Period
For orders shipped to countries within the European Union, customers have the right to cancel or return their order
within 14 days of delivery for any reason.
Returned items must: Be unused Be in original packaging Include proof of purchase Contact Us Nova Cart Support
novacartai@outlook.com